Last Updated: September 18, 2026

1. Our Commitment
Your satisfaction is our top priority at MagnoliaMalls. We want you to love your purchase. If for any reason you are not completely satisfied, we are here to help. This Return & Refund Policy explains your options and our process for returns.

2. Return Window
We accept returns for most items within 30 calendar days from the date of delivery. The 30-day window begins on the date your package is delivered to your address as confirmed by the carrier’s tracking information. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

3. Non-Returnable Items
Certain items are not eligible for return and are considered final sale. These include:

  • Gift cards
  • Final Sale items (clearly marked on the product page)
  • Items that have been used, washed, or damaged by the customer.

4. Return Process
To initiate a return, please contact our Customer Service team at info@magnoliamalls.co with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.

5. Return Shipping
We are happy to offer free return shipping for all eligible returns within the United States. A prepaid return shipping label will be provided to you as part of the return authorization process. Please ensure that the returned item is securely packaged to prevent damage during transit.

6. Restocking Fee
We do not charge a restocking fee for returned items.

7. Damaged or Defective Items
We take great care in packaging our products to ensure they arrive in perfect condition. If you receive a damaged or defective item, please contact us immediately within 7 days of delivery at info@magnoliamalls.co. Please provide your order number and photos showing the damage or defect. We will arrange for a replacement or a full refund, and we will cover all shipping costs related to the return.

8. Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 1-2 business days of receiving the item. The time it takes for the refund to appear in your account depends on your bank or credit card issuer’s processing times, which may take an additional 7-10 business days after we issue the refund.